Process Manager RUN

As the process manager RUN, the candidate will lead the communication and deployment of run processes within the division. He/ she will ensure efficiency, quality and performance of these processes, working closely with delivery leads and process owners.

• Drive the effective implementation and clear communication of core operational

• processes, including incident management, change management, problem management, andconfigurationmanagement,ensuringalignmentwithorganizational standards and best practices.

• Oversee the adaptation and application of reference frameworks within the

• Division, establishing and monitoring key performance indicators (KPIs) to measure process efficiency and effectiveness.

• Ensure the integrity and completeness of reference data by coordinatin targeted data quality improvement initiatives in partnership with the central datateam.

• Contribute actively to the design and continuous improvement of operationa processes,

• proactively recommending simplification and harmonization

• opportunities to enhance overall performance.

• Guarantee that all processes and operating procedures are thoroughly

• documented, regularly updated, and readily accessible to relevant operational teams.

• Administer access rights and authorizations within the IT service management platform, maintaining robust controls to safeguard operational integrity.

• Assess training requirements and deliver tailored training sessions to support th ongoing development of division personnel.

• Collaborate with TGITS/PIT/OPE - process owners and other process managers in each TGITS division

• Lead the community of Delivery Leads in MCM

Requirements

Candidate's profile

• Minimum 3 years of experience in IT

• Proven ability to communicate with internal stakeholders, to coordinate

different teams (Process owners and operational team members)

• Experience working in an international environment.

• Fluency in English and French is required.

Educational Background

Engineer/Master sciences background

Technical skills - tools & technologies

• Good understanding of processes, master the change management methodology and to manage IT service management platforms (SNOW)

-ITIL Certification

Core softskills

• Ability to handle professional pressures

• Sense of negotiation and dialogue, good relationship with users, clients, providers

• Analysis and synthesis skills, strong communication skills

• Client service oriented, team spirit

Language skills

EN mandatory - FR mandatory (B2)