Posted 2 months ago

Process Trainer - Retirement Services (MOA Pasay) | Onsite

Pasay City, Metro Manila, PhilippinesOn-siteFull-time

AI Summary

Process Trainer focuses on delivering new-hire and refresher training, creating and updating training materials, and evaluating trainee performance in Retirement Services. He/she guides employees to ensure process accuracy and reduce errors.

About this role

With minimum of 2 years of College Education (no back subjects)

Required Experience:

At least 1 year experience as a Process Trainer plus 2 years Retirement Services (required) preferably retirement services in the same role

Responsibilities:

Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.
Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.
Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).

Skills

AuditsBPO/technical ProcessesCalibrationsContent DevelopmentDocumentation ManagementKPI TrackingLearning Management SystemsMentorshipNew Hire TrainingOnsite TrainingPerformance EvaluationProcess ImprovementQuality AssuranceQuizzes DevelopmentRefresher TrainingRetirement Services DomainRoot-cause AnalysisSOP CreationTrainee FeedbackTraining DeliveryTraining Need Assessments