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Veeva

Posted 3 months ago

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Product Expert - Clinical Data Management Systems

BostonRemoteFull-time

AI Summary

Product Expert for Clinical Data Management systems who drives customer success, advocates for the voice of the customer, and provides product education and roadmap input for Veeva CDB/EDC products.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with data management or life science industry experience in software product management. You will drive customer success with our Veeva Clinical Data Management products, specifically Veeva Clinical Database (CDB), working with our customers focused on North America.

As part of the Clinical Data Management Product Expert team, you will play a key role in the Product organization. Most importantly you will:

1. Represent the Product organization and be an evangelist for our products in customer meetings, online communities, and at industry events.
2. Advocate the voice of the customer to help shape the product roadmap.
3. Realize the value of our product innovations, by creating valuable content and resources for internal and external stakeholders.

This role is ideal for someone experienced in the Veeva EDC and/or CDB applications or comparable Clinical Data Management systems and processes, eager to collaborate with customers, and excited to drive their success.

What You'll Do

  • Be the product evangelist and provide subject matter expertise for the Veeva CDB product, staying up to date with the latest features and roadmap direction
  • Engage with customer stakeholders to communicate product roadmap and vision
  • Provide education to Veeva Clinical Data Management customers in meetings and online communities; Communicating the value delivered, problems we are solving, and product functionality
  • Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning
  • Collaborate with Product teams to deliver valuable content and resources for product and release communication
  • Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

    • Requirements

  • 5+ years in data management and/or a life science software product management role. Comparable roles considered
  • Must have recent experience in working with Veeva EDC and/ or Veeva CDB, or comparable Clinical Data Management applications, including hands-on study build
  • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
  • Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
  • Strong analytical skills and English skills (written, verbal, and formal presentations)
  • Self-directed team player with a positive attitude
  • Willingness to travel to customer and community event locations (~15-30%)
  • Based in the US with the ability to work across time-zones, including Europe

    • Nice to Have

  • Based on US East Coast
  • SQL knowledge and recent hands on experience programming

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $65,000 - $150,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    Analytical SkillsClinical Data ManagementCommunicationContent CreationCross-functional TeamworkCustomer EducationData ManagementPresentationsProduct ManagementRelease PlanningRemote CollaborationRequirements GatheringRoadmapSQLStakeholder EngagementVeeva CDBVeeva EDC

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