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Veeva

Posted 28 months ago

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Product Expert - Veeva CRM

BostonRemoteFull-time

AI Summary

The Product Expert serves as a customer advocate for Veeva CRM, providing subject-matter expertise, shaping the product roadmap, and educating customers through online communities, events, and collaboration with the product team.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.
This is a great opportunity for someone who is knowledgeable and passionate about Veeva CRM and is excited about working closely with customers to help make them successful.
Note: This is not a QA Engineering role.

What You'll Do

  • Be the product evangelist and provide subject matter expertise for Veeva CRM
  • Stay up to date with the latest features, capabilities, and roadmap direction
  • Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
  • Engage with customer stakeholders to share our product vision and roadmap
  • Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
  • Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
  • Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

    • Requirements

  • A must-have is 3+ years experience administrating and/or implementing Veeva CRM
  • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
  • Experience interacting with customers and internal teams, both in-person and remote
  • Strong analytical and communication skills; written, verbal, and formal presentation
  • Self-directed team player with a positive attitude
  • Willingness to travel up to 10%

    • Nice to Have

  • Creating materials for technical & non-technical audiences
  • Experience with video editing software
  • Experience performing software demonstrations
  • Experience managing an online community

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $55,000 - $225,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    Customer Community ManagementDemo CreationProduct ManagementRelease PlanningRequirements GatheringRoadmap PlanningVeeva CRMVideo Editing

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