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ARC'TERYX

Posted 54 months ago

Open

Product Guide - Full-time

LondonOn-siteFull-time

AI Summary

Delivers a high-quality brand experience on the retail floor by educating guests about ARC'TERYX products and solving problems to meet customer needs. Acts as a brand ambassador and collaborates with store leadership on initiatives.

About this role

Meet Your Future Team:

The Product Guide is the face of the brand on the retail floor, delivering an unforgettable brand experience to our guests. You love authentically sharing your experience with those around you. You’ll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.

Your Opportunity at ARC’TERYX:

  • Is to deliver a best in class brand experience to our guests through education and problem solving
  • Is to gain a strong understanding of our products and seamlessly weave this information into your guest interactions
  • Is to be a brand ambassador and elevate the guest experience wherever possible
  • Is to continuously elevate the in store experience by supporting store leadership with projects and brand initiatives

    • If you were in this role now, here’s what you would be doing:

  • Fostering connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner
  • Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized
  • Providing feedback and suggestions on merchandising and in store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership

    • Are you this person?

  • You have two or more (2+) years of retail sales experience
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, but hold yourself accountable to what is required of you
  • You have outstanding oral and written communication skills, and a deep understanding of your impact
  • You are self-motivated, and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it

    • Skills

    AdaptabilityAmbience And Guest EngagementBrand Initiatives SupportCash HandlingCommunication SkillsCustomer ServiceInventory CountingMerchandising FeedbackPOS SystemsProblem SolvingProduct KnowledgeSales TechniquesStock ReplenishmentStore Events SupportStore OrganizationTeam CollaborationWarranty/customer Issue Management

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