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Mable

Posted 10 days ago

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Product Manager

SydneyHybrid

AI Summary

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:1.

About this role

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

As a Product Manager in our squads, you will be partnering across functions to deliver a scaled and delightful customer experience. You will advocate for using technology to solve complex customer problems, while being empathetic and consultative with our internal and external customers. You will need to be comfortable navigating a complex and fast moving regulatory environment, providing leadership and thoughtful paths forward. The outcome will be genuine social and customer impact.

Key Responsibilities

  • Leading, focusing and prioritising a high performing product squad of UX, Data and Engineering team members towards a strategic goal
  • Understanding user goals and expectations when coming to our marketplace, then working to build an industry leading customer experience
  • Using your strong people and leadership skills to collaborate closely with marketing, customer service, finance, legal engineering and data teams
  • Understanding a complex regulatory environment across the NDIS, Support at Home and more
  • Balancing customer, engineering and commercial requirements to build a prioritised backlog and roadmap
  • Testing both qualitative and quantitative hypotheses quickly, in order to iterate quickly and grow the business
  • Storytelling your squad’s amazing product experience internally and externally
  • Skills, Knowledge, and Experience

  • 5+ years experience in a consumer SaaS, e-commerce or marketplace product
  • Deep knowledge and understanding of analytics tools and reporting, with a proven track record of data driven decision making
  • Comfortable in an agile environment, including working closely with engineering to groom backlogs and line up sprints
  • Ability to take insights from strong stakeholders and bring them on a journey through to a well scoped yet delightful outcome
  • You enjoy talking to your customer and getting their insights and feedback
  • You seek to understand the problem for the immediate customer as well as the implications to internal and external stakeholders
  • Experience with a regulated environment is a plus
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