Product Ops Specialist (MOM)

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[What you will be working on]

The DV module is a centralised, reusable document verification capability built within the Work Pass Integrated System (WINS). It consolidates what was previously fragmented verification logic spread across independent systems for Employment Pass, S Pass, Work Permit, and Migrant Domestic Worker applications into a single, shared module.

The key goals of the module are to eliminate duplication of verification workflows and maintenance effort, standardise and harmonise DV processes across pass types, and enable verified documents to be shared across applications so that applicants do not need to resubmit the same documents for different pass types. This improves efficiency for both MOM officers processing applications and applicants going through the work pass application journey.

Understanding and Defining Requirements

Product Ops is responsible for deeply understanding the current state of Document Verification across the various pass types and documenting the pain points — such as duplicated verification logic, workflow discrepancies, and the need for applicants to resubmit the same documents across different pass applications. They translate these into clear, structured business and functional requirements for the centralised DV module, ensuring it meets the needs of all pass types without compromising on pass-type-specific rules or validations.

Stakeholder Engagement and Alignment

Product Ops acts as the bridge between MOM policy owners, operations teams, and the technical development team. This involves facilitating workshops and interviews with stakeholders from each pass type domain to surface existing workflows, identify divergences, and agree on a common, harmonised process. Given that DV currently exists independently across multiple systems, managing stakeholder alignment and buy-in for a shared module is a significant part of the role.

Process Mapping and Gap Analysis

A core responsibility is mapping out the as-is DV workflows for each pass type and conducting a thorough gap analysis to identify where processes diverge and where they can be standardised. Product Ops would document these in process flow diagrams and use them to define the to-be state — a unified DV workflow that is flexible enough to accommodate pass-type-specific requirements while eliminating unnecessary duplication.

Defining the Shared Document Repository Logic

One of the key features of the new DV module is the ability to share verified documents across pass type applications, so applicants do not need to resubmit the same documents. Product Ops is responsible for defining the business rules around this — for example, what constitutes a valid previously verified document, how long a verified document remains valid, and under what conditions a document must be re-verified. These rules need to be clearly articulated before development begins.

User Stories and Acceptance Criteria

Product Ops translates requirements into well-defined user stories and acceptance criteria that the development team can work from. For a reusable module like DV, this includes stories covering document upload, verification workflows, document sharing logic, exception handling, and integration touchpoints with the various pass type systems.

Integration and Dependency Management

Since the DV module needs to integrate with multiple existing systems across the different pass types, Product Ops plays a key role in mapping out integration requirements and dependencies. This includes working with technical architects to understand API contracts, data flows, and how the centralised module will be consumed by each downstream system.

Supporting UAT and Change Management

Product Ops supports user acceptance testing by preparing test scenarios that cover the full range of pass types and document verification scenarios, including edge cases. They also play a role in change management — helping operations and policy teams understand how the new centralised module changes their workflows, and ensuring that training and communication materials accurately reflect the new processes.

Metrics and Success Criteria

Product Ops helps define what success looks like for the DV module — for instance, reduction in duplicate document submissions, reduction in maintenance overhead across systems, and improvement in processing time. Tracking these metrics post-launch also falls within the Product Ops remit, helping the team iterate and improve the module over time.

[What we are looking for]

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Proven experience in software development, system analysis, or a similar technical role.
• Proficiency in at least one modern programming language (e.g., Java, Python, Go, C#).
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
• Strong understanding of database concepts and experience with SQL/NoSQL databases.
• Familiarity with API design and development principles.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.   

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. 

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
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