Production Ops Engineer

Intelliswift Software, Inc

Act as technical lead for production support service team and coordinate with other teams to

• resolve all support issues.

• Collaborate with Development teams, IT Infrastructure, Enterprise command Center and IT service desk to deliver an outstanding BIDM production operational services to the organization.

• Provide status at regular intervals to Impacted user/IT/ management on delays and outages related while on production support.

• Ability to troubleshoot failures and reason for failures.

• Implement Informatica ETL code Migration strategy across environments and roll back.

• Provides technical assistance, guidance and training to staff. Build and implement best ETL practices.

• Collaborate with larger BIDM team to establish SLA and document production support manual.

• Provide support to BIDM Incident & Release management. This includes but not limited to tracking the incident, applying emergency bug fixes, incident closer, and incident reports.

• Collaborate with all relevant BIDM & IT resources to develop preventive measures (Problem Management).

• Partners with BIDM development team and other IT service groups to build a quality service model for the group ensuring adherence to bank and information systems policies and procedures, security measures and audit standards.

Qualifications

BIDM production, ETL

Additional Information

Multiple Openings