Production Support (Remote)

Production Support (Remote)

Job Summary

We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.

Key Responsibilities

• Provide day-to-day production support for applications running in Azure
• Monitor system health, performance, and availability using Azure monitoring tools
• Troubleshoot and resolve incidents, outages, and performance issues
• Conduct root cause analysis (RCA) and implement corrective actions
• Support change and release management processes
• Optimize performance and capacity planning for cloud-based systems
• Maintain and support Azure infrastructure, networking, and security configurations

Required Qualifications

Core Azure Skills

• Hands-on experience with Azure services:
  • Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
• Experience with infrastructure-as-code tools:
  • ARM templates, Bicep, or Terraform
• Identity and access management:
• Azure AD (Entra ID), RBAC, managed identities

Operations & Support

• Experience with monitoring and alerting tools:
  • Azure Monitor, Log Analytics, Application Insights
• Strong incident management and troubleshooting skills
• Experience performing root cause analysis (RCA)
• Knowledge of performance tuning and capacity management
• Familiarity with ITIL-based change and release management

Networking

• Understanding of:
  • VNets, subnets, and NSGs
  • Load balancers and Application Gateway
  • VPN / ExpressRoute fundamentals
  • DNS and traffic routing

Security & Compliance

• Experience with:
  • Azure Security Center / Defender for Cloud
  • Key Vault and secrets management
  • Patch management and vulnerability remediation

Benefits:

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.