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TTEC Digital

Posted 6 months ago

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Professional Services, Senior Engineer - NICE CXone

ManilaRemoteFull-time

AI Summary

Senior Engineer responsible for development, testing and delivery of the NICE CXone software platform, mentoring engineers and engaging with clients in a fast-paced, device-agnostic environment.

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
This is a fully remote role based in the Philippines.

What You'll Be Doing

  • Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
  • Works on issues that impact design/selling success, future concepts, and product offerings.
  • Ability to mentor Software Engineers
  • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
  • Design and present projects to improve current process and overall platform.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Work with system analysis and project management for the successful completion of a project.

    • What You Bring to the Role

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 5 or more years’ experience in NICE CXone and UC environments.
  • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).
  • Team Player
  • Desire to work in a fast-paced environment.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
  • Contact Center as a Service (CCaaS) software management and domain experience.
  • NICE CXone and CXone Studio Experience
  • 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
  • Ability to work US daytime hours

    • What You Can Expect

  • Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

    • Skills

    ACDAgileASP.NETC++Chat SystemsCode ReviewsCXone StudioEmailEnterprise CCaaS ArchitectureIVRJavaJavaScriptNetwork InfrastructureNICE CXoneProduction-supportPythonQA Defect ResolutionSMSUnit TestingVoIPVS.NetWaterfallWeb ServicesXML

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