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APPLY

Posted 7 days ago

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Program Manager

SantiagoHybridFull-time

AI Summary

Program manager to lead cross-functional, large-scale client programs, developing plans, governance, and stakeholder communications while coordinating PMO activities and change management.

About this role

ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:

This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.
You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.
You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.
This role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.

Here is what you will do:

  • Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, and performance reports. Track progress towards accomplishing program or project milestones and deliverables in respective management reporting tools and templates. Identify and find solutions to resource conflicts and appropriately alert management if issues cannot be resolved.
  • Stakeholder Management. Provide input and updates to the senior leaders in accordance with the overarching program governance. Interface regularly with management to ensure the appropriate level of stakeholder communication. Work with PMO and workstream leads to ensure that programs remain aligned to corporate and top-down imperatives
  • Change Management: Ensuring effective stakeholder impact analysis is conducted before developing associated change strategy to maximize engagement and adoption and minimize resistance. Ensuring the program plan remains aligned with key change management activities. Utilizing team problem-solving skills to solve and implement solutions collaboratively.
  • Knowledge Management: Ensuring all program or project documentation is current, complete, stored and shared in a way that is consistent with the PMO standards.Proposing improvements and best practices for governance, processes, tools, and templates to ensure the successful management and reporting of respective initiatives.

    • Here’s What You’ll Bring To The Table:

  • BSc or BEng degree with 10+ years’ experience
  • MBA or experience in experience in a digital agency, strategic consultancy or digital product studio
  • Experience with agile and lean methodologies required
  • Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management
  • Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality
  • Experience managing and allocating resources within a program across multiple streams of work
  • Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth
  • Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals
  • Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools
  • Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
  • Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools
  • Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit
  • Outstanding relationship, influencing, and negotiation skills
  • Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes

    • Skills

    AgileBusiness Process OptimizationChange ManagementClient/account ManagementCross-functional CoordinationDashboardsDigital TransformationGoogle SheetsGovernanceLeadershipLean MethodologiesMiroPerformance ReportingPMO GovernanceProgram ManagementProject Management ToolsProposal ScopingResource ManagementRisk ManagementSchedulingSmartsheetStakeholder ManagementVisual Controls

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