Posted 1 month ago

Program Manager

ChicagoOn-siteFull-time

AI Summary

Leads customer account strategies and on-site program delivery for healthcare clients, coordinating cross-functional teams to meet metrics on safety, sustainability, efficiency and compliance.

About this role

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Chicago.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Apply if you’re interested in:

Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability

Partnering with the Account Managers and Field Service to ensure service meets requirements

Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance

You will be on site often doing the following:

Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance

Conducting routine audits related to our contract’s KPI’s

Consultative business reviews after analyzing their metrics and goals

On-going customer meetings to communicate best practices, business results and successes

Internally collaborating and teaching different teams including operations, sales, logistics and finance

Helping with any installs and implementations with new customers or any additions to current offerings

A successful Program Manager will possess:

Experience managing accounts, strongly prefer them to be within healthcare

Strong relationship building skills

Customer service minded

Ability to work independently without direct supervision

Experience with CRM systems such as Salesforce.com

Skills

Account_managementAuditsBusiness_reviewsChange_managementClient_relationshipsContract_kpisCRMCustomer_successData_reportingFacility_operationsHealthcare_complianceImplementationInstallationsKPI_analysisOnsite_administrationProject_managementRisk_managementSafety_trainingSalesforceStakeholder_managementTrainingVendor_coordination

Program Manager

About this role

Apply if you’re interested in:

A successful Program Manager will possess:

Skills

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