Program Manager

The Role:

We are seeking a Pharmacy Enablement Program Manager in our Pittsburgh, PA Headquarters office to lead the execution and ongoing management of pharmacy program initiatives across our platform and client base. This role plays a critical part in translating strategy into scalable, operational programs that drive client success and organizational growth.

You will partner closely with cross-functional teams including Pharmacy Strategy, Product, Engineering, Client Services,Technology,and Analytics to ensure programs are implemented effectively,operateefficiently, and continuously improve over time.

This opening may support one of two Pharmacy Enablement focus areas: pharmacy network support/onboarding or pharmacy systems integrations. Final role focus will bedeterminedbased on candidate experience, businessneed, and team structure.

WhatYou’llDo:

• Lead execution of pharmacy programs from implementation through steady-state operations, ensuring alignment to definedobjectives, timelines, and success metrics

• Support pharmacy network onboarding and engagement activities, including coordination across contracting, training, data collection, credentialing, and go-live readiness to create a consistent pharmacy experience.

• Coordinate pharmacysystemsintegration workstreams, including status file monitoring, issue tracking, exception follow-up, and alignment between Pharmacy, Technology, Analytics, and operational teams.

• Partner with Pharmacy Success and other internal stakeholders to ensure pharmacy-facing communications, readiness activities, and operational handoffs are clear, consistent, and scalable.

• Develop andmaintaindetailed program plans, timelines, and deliverables; proactively track progress and ensure accountability across stakeholders

• Partner cross-functionally with PharmacyStrategy, Product, Technology, Client Services, and Analytics to drive coordinated execution and alignment

• Identify, manage, and resolve risks, issues, and dependencies; escalate when needed to ensuretimelyresolution

• Monitor and analyze program performance, partnering with Analytics to define KPIs, track outcomes, and drive continuous improvement

• Support creation and adoption of standardized program management practices, implementation playbooks, and operational workflows

• Facilitate clear and consistent communication across stakeholders, including executive-level reporting and decision tracking

• Identifyopportunities to improve program scalability, efficiency, and effectiveness through process optimization

• Contribute to cross-functional initiatives and special projects supporting pharmacy program expansion and operational maturity

WhatWe’reLooking For:

• Bachelor’s degree in business, healthcare administration, pharmacy, or a related field

• Minimum3+ years of program or project management experience in a complex, cross-functional environment

• Specialty pharmacy, payer, PBM, pharmacy operations,external partners,or vendor management experience strongly preferred

• Experience working directly with external partners, specialty pharmacies, vendors, or healthcare stakeholders preferred.

• Comfort working with technical teams, data/reporting concepts, system workflows, and issue-resolution processes; technical aptitude and learning agility are important for integration-focused work.

• Demonstrated success leading initiatives from implementation through ongoing operational management

• Strong program management skills including planning, execution, risk management, and stakeholder coordination

• Excellent communication skills with the ability to influence and align stakeholders at all levels

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights

• Ability to manage multiple priorities in a fast-paced, evolving environment with a high degree of ownership and accountability

• Proficiencyin project management tools (e.g., Jira, Monday.com, or similar) and collaboration platforms

Niceto Have:

• Advanceddegree in healthcare, business, or related field

• PMP, Agile, or Lean Six Sigma certification

• Experience supporting pharmacy program implementations or healthcare technology platforms

Life at FMH:

Working at FMH means being part of a people-first culture where collaboration and balance matter. Our employee-led Culture Club helps foster connection through team events, volunteer opportunities, and both virtual and in-person activities.

Benefits & Perks:

We believe taking care of our employeesisn’tjust aperk-it’sa responsibility. We intentionally invest in benefits tha