Program Manager

Summary

Responsible for managing and maintaining assigned customer accounts.

Responsibilities

• Establish and maintain relationships with key stakeholders, including executives, team members, clients, and external partners, to ensure alignment and support for program goals.
• Identify potential risks and issues that may impact product delivery and develop mitigation strategies to address them proactively.
• Facilitate clear and transparent communication among team members and stakeholders, providing regular updates on CS status, milestones, and risks.
• Identify opportunities for process improvement and optimization within the department.
• Manage and maintain customer relations and customarily and regularly exercise discretion and independent judgment throughout all the processes to ensure customer's parts are delivered to customer on time.
• Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
• Manage and update MRP system, update customer’s part status.
• Collaborate between internal departments and track customers’ orders, manage escalations, and follow through on providing solutions.
• Assist in answering incoming calls/emails to the company and appropriately direct them as required.
• Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
• Process RMA requests/Issuance of RMAs.
• Perform other job-related duties and assist in mentoring Program Managers to approved best known methods.

Education / Experience

• High School Diploma or equivalent.
• At least 5 years of experience in the field.
• Knowledge of raw materials and lead time.
• Knowledge of Manufacturing cycle time.
• Knowledge of production and inventory management.

Required Skills

Knowledge of Epicor highly preferred.

Schedule

• 8 hour shift
• Monday to Friday
  

Benefits:

• Health Insurance (Medical/Dental/Vision) paid 100% for employees
• Life insurance policy
• Safe Harbor 401(K) plan
• 401(K) match
• Paid time off (vacation/sick/holidays/floating holiday)
• Referral program