Project Agent
AI Summary
Velociti is the industry-leading technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.What You’ll Do:• Schedule and manage day-to-day responsibilities/activities of field technicians.• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.• Plan, execute, and finalize schedules according to strict deadlines and within budget.• Interface with customer/c
About this role
Velociti is the industry-leading technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
• Schedule and manage day-to-day responsibilities/activities of field technicians.
• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field technicians.
• Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
• Develop, maintain, and manage project schedules in the time frame promised to the customer.
• Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation.
• This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.
Working conditions:
Working schedule:
B Shift
🕒 3:00 AM – 12:00 PM CST
Working days: Thursday – Monday
Days off: Tuesday, WednesdayN Shift
🕛 12:00 PM – 9:00 PM CST
Working days: Wednesday – Sunday
Days off: Monday, TuesdayW Shift
🕚 11:00 AM – 8:00 PM CST
Working days: Wednesday – Sunday
Days off: Monday, TuesdayA supportive team
Competitive Salary in USD
Remote or office mode of work
10+ business days of paid time off
English courses
Equipment provided
Requirements
Qualifications:
• 2+ years of prior work experience in project management preferred.
• Strong verbal and written communication skills.
• Ability to work collaboratively with project teams.
• High level of accuracy and attention to detail in project/schedule creation and maintenance.
• Demonstrated ability to prioritize customer satisfaction.
• Strong time management skills to meet project deadlines and deliverables.
• Ability to identify conflicts and issues and develop effective solutions.
• Flexibility to adapt to changing project requirements and priorities.
• Working knowledge of Salesforce or other CRM software preferred.
• Post-Secondary Education degree preferred.
• Certifications such as Project Management Professional (PMP), PMI Scheduling Professional (PMI-SP), or AACE International’s Planning and Scheduling Professional (PSP) preferred.