About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.

As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.

ARSIEM is looking for an Engagement Support Specialist to provide dedicated technical and logistical coordination for Bespin cloud engagement operations. This role serves as a critical liaison between operational teams, technical staff, and government stakeholders, ensuring seamless communication, resource coordination, and mission support throughout the engagement lifecycle. This position will support one of our Government clients in Arlington, VA.

Responsibilities

Coordinate engagement kit requests and approvals with federal leads

Manage tracking and status reporting for all active engagement kits

Coordinate software license procurement and management

Facilitate hardware shipments and supplemental field device logistics

Serve as primary point of contact for engagement leads, analysts, and case managers

Compile and distribute weekly operational reports to federal leadership

Maintain engagement documentation and configuration records

Coordinate scheduling for kit provisioning and decommissioning activities

Track and report on engagement timelines and service level agreements

Support real-time coordination during active operations

Facilitate communication between technical teams and operational staff

Manage resource allocation requests and priority adjustments

Coordinate data archival confirmation and engagement closeout procedures

Maintain inventory of available resources and capacity planning information

Minimum Qualifications

Bachelor's degree in Business Administration, Information Technology, or related field, or High School diploma and 7+ years of directly relevant experience

5+ years of experience in technical support, coordination, or program management roles

Strong organizational and multitasking abilities

Excellent written and verbal communication skills

Experience working with federal government stakeholders

Proficiency with collaboration and project management tools

Ability to work effectively under pressure and manage competing priorities

Strong attention to detail and documentation skills

Customer service orientation with technical aptitude

Experience with reporting and metrics tracking

Preferred Qualifications

Experience supporting cybersecurity or incident response operations

Familiarity with cloud technologies and terminology

Background in IT service management or operations

Experience with ticketing and workflow management systems

Knowledge of federal procurement and logistics processes

Experience in 24/7 operational support environments

Project management or ITIL certification

Project Analyst III

About this role

Responsibilities

Minimum Qualifications

Preferred Qualifications

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