Project Delivery Manager

Key Responsibilities

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite).
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners.
• Oversee and support project buying, supplier coordination, recruitment, incentives, and fieldwork execution (including facility or onsite logistics for QL).
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.
• Support the implementation of new tools, platforms, processes, and operational enhancements.

• Maintain and update all business and operational documents, including:
  • Statements of Orders (SO)
  • Quotes
  • Project shells
  • G&SR & receipts
  • Pricing tables & timing plans
  • Project trackers & status updates
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.

• Identify operational risks, blockers, scope gaps or feasibility concerns early.
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.

• On‑time configuration and launch rate
• Ticket resolution speed and SLA adherence
• Community engagement and retention levels
• Fieldwork delivery completeness vs. target
• Accuracy of incentives and operational documentation
• Responsiveness and effectiveness in handling escalations

Skills, Knowledge & Expertise

• Bachelor’s degree (e.g. Marketing, Languages, Mathematics, Social Sciences, or a related field).
• 2–4 years of experience in project management, project coordination, or research operations.
• With strong organizational skills and a proactive mindset.
• Ability to understand research goals and business impact before execution.
• Strong communication and coordination skills across multiple stakeholders.
• Good judgment to anticipate potential risks or issues, and the confidence to raise them early and suggest practical mitigation ideas.
• Detail-oriented, reliable, and comfortable with both planning and hands-on execution.
• Able to manage multiple tasks, meet deadlines, and perform effectively in fast-paced or on-site research environments.