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Project Team Lead

ChandlerOn-siteFull-time

AI Summary

Leads project operations, coordinates daily activities, and supports staff performance in a fast-paced client-facing setting.

About this role

Diversified Services Network, Inc. (DSN)

Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Chandler, Arizona. This role will serve as the primary point of contact for coordinating daily activities, supporting staff performance, and ensuring high-quality service delivery in a fast-paced, client-facing environment.

Key Responsibilities

  • Serve as the primary point of contact for issue resolution and escalation related to Intake Specialists
  • Conduct weekly check-ins with client leadership to review staff performance and address any concerns
  • Provide timely resolution to operational issues; develop and implement corrective action plans as needed
  • Coordinate communication, updates, and task assignments between staff and client stakeholders
  • Ensure staff understands and follow all process updates and operational procedures
  • Monitor daily operations and service delivery to ensure quality, accuracy, and timeliness
  • Assess staffing levels and capacity across locations and recommend adjustments as needed
  • Support a collaborative, team-oriented environment while maintaining high performance standards

Qualifications

  • Local to or able to work onsite in Chandler, AZ
  • Experience in team leadership, operations, or project coordination
  • Strong communication and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience working in human services, public sector, or customer-facing environments preferred

Skills

Action PlanningCapacity PlanningClient CommunicationsCommunication SkillsCross-Functional CollaborationIssue ResolutionOn-site OperationsOperations ManagementPerformance MonitoringProblem SolvingProcess ImprovementProject CoordinationQuality AssuranceRisk ManagementService DeliveryStaff SchedulingStakeholder ManagementTeam LeadershipWorkforce Planning

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