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Bazaarvoice

Posted 3 months ago

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Provisioning Analyst

VilniusHybridFull-time

AI Summary

Provisioning Analyst handles initial product provisioning for customers and project setup, coordinates resources, and ensures smooth client handover, with focus on accuracy, efficiency, and timely project closure.

About this role

About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

As a Provisioning Analyst, you will be a key player in ensuring our clients' success from the moment they sign their contract through to the completion of their project implementation and handover to support. This role is unique and pivotal therefore we are looking for a highly organized, detail-oriented person, who is passionate about efficiency, problem-solving, and delivering an exceptional client experience.
Bazaarvoice is looking for a Provisioning Analyst to cover the hybrid shift (1PM to 10PM LTU time). The LTU Holiday schedule will be applicable and 200 EUR additional pay per month.
Salary range start at 1800EUR gross per month depending on experience and skills the candidate will bring to the role.

What You Will Do

  • Complete the initial set up (i.e. provisioning) of our product for customers based on contract specifications and assign resources to help clients with implementation
  • Complete the initial set up of projects for our resources to work with based on the information in the contract and SOW, book hours for our resources to track their time during their work on the projects
  • Manage the internal provisioning and project closure related chat rooms and distribution lists that engage the appropriate Bazaarvoice team members to resolve questions and requests related to clients configuration and project setup/closure
  • Update financial records in an accurate and timely fashion with required information
  • Proceed to project closure when services have been delivered, ensuring clients have been successfully implemented against contract entitlements
  • Manage the client lifecycle by executing service terminations, suspensions, or reactivations based on contractual status and financial standing
  • Identify opportunities for improvements to the provisioning program to increase scalability, quality, and efficiency and contribute to updating our documentation

    • Who You Are

  • Willingness to learn and maintain knowledge related to the role including, but not limited to, financial rules/regulations, product specifications, and contractual rules/regulations. Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours as required
  • Ability to analyse semi-complex to complex problems, identify solutions and execute to solve with limited management oversight
  • Meticulous approach and eagerness to dig into details to ensure products and projects are set up correctly even when the details are ambiguous
  • High organization, with an absolute focus on quality of work, good judgment and decision-making
  • Ability to prioritize tasks and manage a complex workload
  • A good understanding of teamwork and a high appreciation for group goals
  • Bachelor's Equivalent education/experience

    • Skills

    Billing AwarenessChat/communication ToolsClient OnboardingContract ManagementContractual Rules And RegulationsDocumentation And Process ImprovementFinancial Record KeepingHybrid Work CoordinationLTU Time Zone UnderstandingPayment/financial ReconciliationProject ClosureProject ProvisioningResource SchedulingSOW InterpretationTicketing/requests HandlingTime Tracking

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