AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.
Here at AthenaPsych, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our client’s overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive fee-for-service compensation plan and amazing benefits to our staff.
Duties and Responsibilities:
Assist with coordination, scheduling, and care of all psychiatric care-related referrals.
Assist with managing provider schedules; ensure efficient scheduling in accordance with provider productivity standards.
Provide assistance with triaging appointments based on assigned client status and conducting follow-up calls when needed
Answer phone calls related to pharmacy or scheduling concerns
Collaborate with pharmacies to ensure accurate information is provided and to resolve any issues that arise
Responsible for sending and collecting forms from clients as needed
Managing Psychiatric Care inbox by answering and following up on emails to ensure timely responses
Additional duties as assigned by the Supervisor
Qualifications:
High School Diploma or GED
Bilingual (Spanish) preferred
Minimum of 2 years’ experience in a healthcare support role
Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
Knowledgeable in HIPAA Regulations
Detail-oriented and outcome-driven
Able to discreetly handle sensitive and confidential information
Accountability and integrity
Excellent organizational and prioritizing skills
Ability to complete work independently as well as in collaboration with team members
Demonstrates emotional intelligence in personal interactions
Good, professional communication skills - written and verbal
Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications
