QA Lead | Contract

We are looking for an experienced QA Lead to take ownership of QA processes, strategy, and delivery quality across two live products — a Chat platform and a Loyalty / Coupon system — running in multiple markets. The role requires strong manual testing expertise, a solid grasp of test automation, and the ability to lead a small QA team while bridging developers, managers, and the client.

Define and implement QA strategy, testing plans, and structured QA processes across both products.

Lead and mentor a team of 3 QA specialists, driving quality standards and best practices.

Identify and automate — or recommend automation approaches for — repetitive tasks such as regression testing.

Establish and track KPI-driven quality metrics to continuously improve delivery performance.

Serve as the key communication link between developers, QA, product managers, and the client.

Proven experience as a QA Lead with hands-on team leadership responsibilities.

Strong manual testing skills with experience in test planning, strategy, and process design.

Solid understanding of test automation — able to automate or guide automation of repetitive workflows.

Experience defining and tracking QA KPIs and quality metrics.

Comfortable working with developers, managers, and clients in a multi-product, agile environment.