QA Supervisor / Operations (ABA)

Job Opening: QA Supervisor / Operations (ABA)

Location: Remote (South Africa, working US Hours 9 AM - 5 PM EST)

Employment Type: Full-Time

Overview

We are seeking a proactive and detail-oriented QA Supervisor / Operations professional to oversee quality assurance processes for ABA sessions while supporting therapist training and system adoption. This role plays a key part in ensuring service quality, compliance, and consistency across therapy delivery.

The ideal candidate is tech-savvy, personable, and confident in building strong working relationships with therapists, while maintaining high standards of quality and operational efficiency.

Key Responsibilities

• Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards
• Monitor session data and documentation within CentralReach (or similar CRM systems)
• Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback
• Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices
• Act as a point of support for therapists requiring assistance with system usage or QA-related queries
• Develop and maintain QA guidelines, training materials, and process documentation
• Collaborate with clinical and operations teams to improve workflows and data accuracy
• Track QA performance metrics and provide regular reporting to leadership
• Continuously identify opportunities to improve processes, efficiency, and training methods

Requirements

• Experience in ABA (Applied Behavior Analysis) environments
• Hands-on experience with CentralReach or similar CRM/practice management systems
• Strong understanding of ABA session documentation and compliance standards
• Excellent attention to detail and ability to spot errors or inconsistencies
• Strong training and coaching ability, with confidence in guiding therapists
• Tech-savvy with the ability to quickly learn and teach systems
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple therapists and tasks simultaneously
• Ability to work independently and take initiative

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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