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Tokai Rika Group

Posted 1 month ago

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Quality Engineer - Warranty

PlymouthOn-site

AI Summary

Acts as the single point of contact for warranty tracking and continuous improvement, analyzing field data, driving corrective actions, and interfacing with customers and internal teams.

About this role

The Tokai Rika Group, a Japanese Tier 1 Automotive Supplier, is looking for a Quality Engineer that is ready to learn. Apply solid knowledge of problems solving techniques and root cause analysis to resolve moderately complex issues. Familiar with a variety of problem solving/quality tools, and act as point of contact for all Customers. As part of this, we now have an opening for a Quality Engineer! Check out the details and apply now!

Duties

  • Will be the single point of contact for warranty tracking and continuous improvement activity.
  • Responsible for analyzing field concerns, identifying problems from the data collected and initiating and reporting problem resolution actions internally and to customers.
  • Establishes and maintains a warranty system that meets the needs of the company and customers, including procedures for analysis of field returns, establishing appropriate databases, internal and external reporting methods and problems solving procedures.
  • Analyze warranty data using available sources, including tear-down of product returns from customer Warranty data information systems provided by Customers Interfacing with customer engineering and assembly plants direct dealer interface as required.
  • Provide regular summary reporting of warranty issues and corrective action status at frequencies required by the customers, as well as internal management reports.
  • Prioritize, initiate and track corrective actions based on field concern data engaging various functional groups within the company as well as with customers as appropriate.
  • Ensure company participation in returned parts reviews that are regularly held at the customer facilities.

    • Requirements

  • Bachelor’s degree in Quality Assurance, Math or Engineering related field.
  • 1-3 years of experience in the area of quality engineering.
  • Effective oral and written communication skills.
  • Ability to interact positively with people of diverse cultural backgrounds.
  • Experience in creating macros in MS Excel.
  • Excellent critical thinking, problem solving and decision making skills.

    • Skills

    Database Setup And ReportingDPDM / WindchillMS Excel MacrosQuality Tools (e.g., 8D, FMEA, Pareto, Fishbone)Root-cause AnalysisStatistical AnalysisWarranty Data Analysis

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