Receivables Support Representative

Title: Receivables Support Representative - Pavago

URL Source: https://apply.workable.com/j/CBB6C68DB6

Markdown Content:

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.

This is not a passive support role.

You will be responsible for:

• Driving collections follow-through
• Resolving billing issues
• Managing receivables cases
• Maintaining CRM accuracy
• Protecting company cash flow

You’ll work closely with:

• Customers
• Operations teams
• Billing departments
• Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.

If you are:

• Persistent
• Detail-oriented
• Process-driven
• Strong with customer communication

This role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:

  • Phone calls
  • Emails

• Follow up consistently until:

  • Payment is received
  • A payment commitment is secured

• Reduce:

  • Aging balances
  • Delinquency risk

• Identify opportunities to:

  • Improve collections efficiency
  • Convert customers to auto-pay

• Maintain disciplined collections follow-up cadence

Receivables Case Management

• Investigate billing issues and payment discrepancies

• Identify root causes instead of temporary fixes

• Open, track, and resolve cases within:

  • Salesforce
  • CRM systems

• Ensure every case includes:

  • Clear issue summaries
  • Investigation notes
  • Resolution details

• Confirm customer understanding before closing cases

Billing Issue Resolution

• Diagnose issues involving:

  • Invoice discrepancies
  • Account setup errors
  • Service or billing mismatches

• Coordinate with internal teams to resolve issues quickly

• Prevent recurring billing errors through process improvement

Customer Communication & Follow-Up

• Communicate professionally and confidently with customers

• Balance:

  • Collections urgency
  • Positive customer experience

• Provide updates regarding:

  • Payments
  • Billing investigations
  • Account status

• Handle objections and escalations professionally

Documentation & CRM Accuracy

• Maintain clean and organized records within:

  • Salesforce
  • CRM platforms

• Log:

  • Calls
  • Emails
  • Payment commitments
  • Outcomes

• Ensure all documentation remains:

  • Accurate
  • Structured
  • Audit-ready

Process Improvement & Operational Support

• Identify recurring billing or collections issues

• Recommend workflow and process improvements

• Contribute insights during operational reviews

• Help reduce:

  • Escalations
  • Repeated billing errors
  • Delayed collections cycles

What Success Looks Like

• Aging balances decrease consistently
• Billing issues are resolved quickly and accurately
• CRM records stay clean and audit-ready
• Customers receive professional and timely communication
• Collections workflows run consistently without missed follow-ups

What Makes You a Strong Fit

• You follow through until issues are fully resolved

• You are:

  • Organized
  • Persistent
  • Detail-oriented
  • Execution-focused

• You balance collections discipline with customer professionalism

• You can manage high-volume workloads without losing accuracy

• You proactively identify and solve operational issues

Required Experience & Skills

Experience

• Experience in:

  • Accounts Receivable
  • Collections
  • Billing support
  • Customer account management

Core Skills

• Experience handling:

  • High-volume calls and emails
  • Customer payment follow-ups
  • Billing investigations

• Familiarity with:

  • Salesforce
  • CRM systems

• Strong:

  • Communication skills
  • Problem-solving ability
  • Attention to detail

• Comfortable working remotely during U.S. business hours

Nice to Have

• Structured collections or AR operations experience

• Experience improving:

  • Cash flow
  • Delinquency rates
  • Auto-pay adoption

• Exposure to:

  • Operations teams
  • Service coordination workflows
  • Process optimization initiatives

What a Typical Day Looks Like

• Execute collections calls and payment follow-ups
• Investigate invoice or billing discrepancies
• Update Salesforce and customer account records
• Coordinate with internal teams to resolve issues
• Follow up on past-due invoices and payment commitments
• Track account status and collections progress
• Identify recurring operational or billing problems

In short:

You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.

Key Metrics (KPIs)

Collections & Receivables

• Amount of cash collected
• Reduction in aging balances
• Auto-pay conversion rate
• Completion of daily collections activity

Case Management & Accuracy

• Billing cases resolved within SLA
• CRM accuracy and documentation quality
• Reduction of cases open longer than 2 weeks

Communication & Execution

• Follow-up response speed
• Reduced escalations
• Consistent and professional customer communication

Why This Role Stands Out

• Direct impact on revenue protection and cash flow

• High ownership across collections and billing operations

• Structured execution-focused environment

• Opportunity to improve operational systems and workflows

• Growth path into:

  • Accounts Receivable Lead
  • Billing Operations
  • Revenue Operations
  • Finance Operations

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Are disciplined with collections follow-ups
• Enjoy solving billing and payment issues
• Can communicate confidently with customers
• Thrive in structured, execution-focused environments

This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.