Receivables Support Representative

Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue.

This is not a passive support role.

You will:

• Drive collections on past-due accounts
• Investigate and resolve billing discrepancies
• Maintain accurate CRM records
• Help ensure cash flow remains consistent and organized

If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:

  • Calls
  • Emails

• Secure:

  • Payments
  • Payment commitments

• Maintain consistent follow-up cadence until full resolution

• Reduce:

  • Aging balances
  • Delinquency risk

• Identify and encourage auto-pay enrollment opportunities

Receivables Case Management

• Investigate billing issues raised through:

  • Collections efforts
  • Customer inquiries
  • Internal teams

• Identify root causes — not just surface-level issues

• Open, manage, and resolve cases in Salesforce

• Ensure every case includes:

  • Clear issue summary
  • Investigation details
  • Final resolution

• Confirm customer understanding before closing cases

Billing Issue Resolution

• Resolve:

  • Invoice discrepancies
  • Account setup issues
  • System-related billing errors

• Coordinate with internal teams to resolve issues quickly and accurately

• Help prevent recurring billing problems through root-cause resolution

Customer Communication

• Communicate with professionalism, clarity, and confidence

• Balance:

  • Urgency (collections)
  • Empathy (customer experience)

• Provide proactive updates regarding:

  • Payment status
  • Billing investigations

• Handle objections and move conversations toward resolution

Documentation & CRM Accuracy

• Maintain clean, structured records in Salesforce

• Log:

  • Calls
  • Emails
  • Payment commitments
  • Outcomes

• Ensure all documentation remains accurate and audit-ready

Process Improvement

• Identify recurring collections or billing issues

• Recommend improvements to:

  • Workflows
  • Systems
  • Follow-up processes

• Share operational insights during team reviews

• Help reduce:

  • Escalations
  • Repeat issues

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops

• You are:

  • Persistent
  • Detail-oriented
  • Execution-focused

• You take ownership and solve problems end-to-end

• You stay organized in high-volume environments

• You can handle collections professionally without damaging customer relationships

Required Experience & Skills

• Experience in:

  • Accounts receivable
  • Collections
  • Billing support
  • Customer account management

• Proven ability to manage high-volume communication

• Experience with CRM systems (Salesforce preferred)

• Strong analytical and problem-solving skills

• Excellent written and verbal English communication

• High attention to detail and organization

Nice-to-Have Experience

• Experience in structured AR or collections environments

• Experience reducing delinquency or improving cash flow

• Experience driving auto-pay adoption

• Background working with operations or service teams

• Familiarity with:

  • Root-cause analysis
  • Process improvement workflows

What a Typical Day Looks Like

• Execute outbound collections and payment follow-ups
• Investigate billing discrepancies and customer concerns
• Open and update CRM cases in Salesforce
• Coordinate with internal teams to resolve account issues
• Convert eligible customers to auto-pay
• Track performance metrics and identify operational improvements

In short:

You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.

Key Metrics for Success (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Total collections secured ($)
• Reduction in aging balances
• Auto-pay conversion rate

Case Management

• Billing cases opened vs. closed
• Case resolution time
• Documentation accuracy
• Minimal cases open longer than 2 weeks

Execution Quality

• Timeliness of follow-ups
• Reduction in escalations
• CRM data accuracy and completeness

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• High ownership and accountability
• Clear performance metrics and measurable outcomes
• Opportunity to improve systems and operational workflows
• Fast-paced, execution-driven environment with growth potential

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Follow through until full resolution
• Are comfortable with collections and billing problem-solving
• Thrive in structured, high-output environments

This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.