Relationship Manager

The Relationship Manager conducts on-site and remote compliance reviews of multifamily housing operations under HUD’s Annual Contributions Contracts (ACCs). The role requires significant independent judgment, regular travel, strong analytical capabilities, thorough knowledge of federal housing regulations, and the ability to build productive relationships with owners, agents, residents, HUD representatives, and internal staff. The Relationship Manager ensures the accuracy, timeliness, and completeness of Management and Occupancy Reviews (MORs) and supports contract administration responsibilities with professionalism and integrity.

Responsibilities

As aRelationship Manager, you willbe responsible fora variety of duties, including but not limited to:

Regulatory Compliance & Technical Expertise

• Applies deep knowledge of federal, state, and local housing regulations, HUD handbooks, program directives, and ACC requirements.

• Conducts complete MORsin accordance withHUD guidelines, corporate procedures, and training standards.

• Maintainsaccuratedocumentation across internal and external systems within requiredtimeframes.

• Obtains andmaintainsCertified Professional of Occupancy or Certified Occupancy Specialist certification within one year;participatesinadditionalcertifications as assigned.

Analytical Thinking & Data Integrity

• Utilizes strong research, data analysis, and interpretation skills to evaluate property operations.

• Produces clear, concise, andaccuratereports, including MOR drafts, responses, and follow-ups.

• Ensuresaccuratemathematical calculations and high-accuracy data entry within required systems.

• Demonstratesproficiencywith Microsoft Office Suite, Windows-based applications, and databases.

Professional Communication & Customer Engagement

• Communicates clearly and confidently in writing and verbally with owners, agents, HUD, residents, local officials, and colleagues.

• Serves as a local point of contact for compliance guidance, program interpretation, andissueresolution.

• Manages difficult or emotionally distressed customers with calm, courteous, and professional demeanor.

• RepresentsNavigate at local, regional, or state meetings andmaintainsprofessional presence.

Planning, Organization & Time Management

• Manages multiple assignments, schedules MORs, and meets strict program deadlines.

• Maintains detailed, organized records and tracks all required documentation.

• Adheres to telecommuting agreements andremainsaccessible during designated business hours.

• Prioritizes work effectively during periods of heavy workload or extensive travel.

Relationship Building & Collaboration

• Establishes andmaintainseffective working relationships with external partners and internal teams.

• Assistsfield offices and collaborates with colleagues across departments as needed.

• Demonstrates respect, cooperation, and professionalism in all interactions.

Problem Solving & Judgment

• Identifiescompliance issues and determinesappropriate responsesbased on regulatory guidance.

• Usessound judgment when making recommendations or providing technical interpretations.

• Adapts tounexpected issues in the field and resolves challenges effectively.

Adaptability&Field Readiness

• Works effectively in varied and sometimes challenging environments, including properties with pets, service animals, infestations, or extreme temperatures.

• Demonstrates physical capability to perform field tasks, including walking properties, climbing stairs, carrying work materials, and driving long distances.

Professionalism & Accountability

• Takesownership of tasks andfollowsthrough on responsibilities.

• Communicates clearly, respectfully, and effectively in verbal and written forms.

• Performsadditionalresponsibilities as needed to support organizationalobjectives.

• Maintains professionalism despite stressful conditions.

Requirements

Conditions of Employment:

• Must belegally authorized to work in the United States

• Successfully clear a comprehensive background check & obtain a Public Trust designation

• A valid driver's license

• The ability to be insuredunder all applicable corporate insurance policies

• Attendance at the annualAllStaff meeting isrequired