Reservation Executive

We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures

Qualifications

• Diploma in Tourism or Hospitality Management
• Minimum of 2 years of experience in a similar role within the hospitality industry
• Proficiency in MS Excel, Word, and PowerPoint
• Strong knowledge of reservation systems and hotel management software
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional customer service skills with a focus on guest satisfaction
• Analytical mindset with strong attention to detail
• Ability to multitask and prioritize effectively
• Team player with excellent interpersonal skills