Resident Services Coordinator

Position Description

Under direction of the Director of Resident Services, the Resident Services coordinatoris responsible forplanning, coordinating,facilitatingand implementing individualized support,onsite programs,workshopsand activities thatservea diverse community of residents that call Jubilee Housing home.

Specific Duties

• Maintain regular contact with residents as assigned based on individual or household needs

• Work with residents to set goals, develop plans, makereferralsand needed connections to community providers and resources, along withfollow-throughto ensure successful connections.

• Provide professionalindividualservice coordinationand crisis intervention for residents in need

• Work collaboratively with onsite teams(such as Property Management and Youth Services)andonsiteproviders(such as Ounce of Care, Martha’s Table, Jubilee Jumpstart)inwraparoundservice delivery needs for residents

• Maintainaccurate,timely, and detailed documentation of work with residents as well as attendanceatevents

• Provide support during drop-in,andwalk-in hours offered to residents

• Participate in outreach to residents with mailings, flyers, door-to-door, postings in all Jubilee buildings,etc.

• Support resident engagement program planning and delivery

• Lead group events and workshops for residents

Desired Qualifications

• Bachelor’s degree in Social Work,Psychology,Human Services, or related fieldpreferred, (at least 3 yearsofdirect service coordinatorexperiencein an affordable housing settingmay substitutefor education).

• At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organizationrequired

• Ability toworka flexible work schedule for events that may occur during evening or weekend hours,in order toenhance resident access to events. Typical daily schedule will be 9am-5pm on weekdays

• Bilingual Spanish–Englisha plus

• Experience with resource navigation and individual service plans preferred

• Strong written and verbal communication skills

• Work effectively both independently and in a team environment

• Ability to support the organization’s mission and philosophy, anddemonstratesensitivity to cultural diversity and organizational harmony

• Must be proficient in computer applications or other automated systems such as spreadsheets, MicrosoftOffice applications, calendar, and email and/or database software necessary to perform work assignments

• Work may take place in residents’ homes and in community spaces with a range of environmental conditions. This can include households where challenging conditions arepresent,andwhichare familiarforaffordable housing contexts.  Appropriate safety protocols and training will be provided. Candidates should be able to professionally perform all duties in such settings.

• Strong documentation skills, decision making,customer service, conflict resolution skills, peoplemanagementand integrity

• Experience with partner development and volunteer recruitment

• Valid Driver’s license and willingness to transport residents in company vehicle

Benefits

Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

Background Check and Drug Screening

Finalist(s) for this position will be subject todrugscreening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.

Background check and drug test results do not automaticallyprecludeyou from being considered for employment. We recognize that each candidate’s circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision.

References

Please be prepared to provide 3 professional references if you are selected for this role.

Jubilee Housing is an Equal Opportunity Employer

About Jubilee Housing