Posted 2 days ago
Restaurant Supervisor
DohaOn-site
AI Summary
Restaurant Supervisor at Kempinski Hotels in Doha oversees daily dining-room operations, resolves guest issues, leads and trains front-of-house staff, and ensures compliance with food-safety and alcohol-service standards.
About this role
The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.
Key Responsibilities
Shift Management & Customer Service
- Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.
- Resolve customer complaints and service issues with speed and a positive attitude.
- Monitor service speed, food presentation, and table turnover to maintain high standards.
- Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.
Team Leadership & Training
- Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.
- Train new hires on service protocols, menu items, and point-of-sale (POS) systems.
- Provide real-time feedback and coaching to team members during service.
- Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.
Operations & Compliance
- Ensure full compliance with food safety, sanitation, and alcohol service regulations.
- Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.
- Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.
Skills, Knowledge & Expertise
Experience: 1–3 years of experience in a high-volume restaurant environment (server, bartender, or team lead experience preferred).
Skills: Strong communication, conflict resolution, and basic math skills for handling cash registers and drawer reconciliations.
Technical: Familiarity with restaurant POS systems and scheduling software.
Physical: Ability to stand and walk for long periods (8+ hours) and lift up to 30 lbs.
Certifications: Local food handler and responsible alcohol service certifications (e.g., ServSafe) are typically required.
Skills
Alcohol ServiceCash HandlingFood SafetyInventory ManagementPOS SystemsScheduling SoftwareServSafeTimecard Management
