Revenue Operations Program Manager

About the role

We're looking for a Revenue Operations Program Manager to own and scale Dozee’s Revenue Performance Management (RPM) program. In this role, you'll be the operational backbone connecting revenue billing workflows and insurance processes — ensuring accuracy, speed, and compliance across the revenue cycle. This is a high-impact which will have real ownership and the chance to build things from the ground up. You'll report to the Rev Ops Lead and work closely with leadership across ops, clinical, and finance teams in both the US and India.

• Own the end-to-end RPM program: tracking, reporting, and continuous improvement of revenue billing and insurance operations workflows

• Manage billing cycles, revenue reconciliation, and invoice accuracy across customer accounts

• Coordinate with insurance partners and internal stakeholders to ensure claims, authorizations, and reimbursements are processed accurately and on time

• Identify bottlenecks and inefficiencies in billing and insurance workflows; propose and implement solutions

• Build and maintain dashboards and reports to track key RPM metrics (collection rates, denial rates, billing cycle time, etc.)

• Serve as the primary point of contact for cross-functional questions related to revenue billing and insurance operations

• Ensure compliance with US payer guidelines, billing codes, and relevant regulatory requirements

• Support audits and documentation needs as the company scales

• 2–4 years of experience in revenue operations, billing, or insurance operations

• Familiarity with US revenue cycle management (RCM) concepts

• Experience working with billing platforms or practice management systems

• Strong attention to detail and comfort with data reconciliation

• Ability to communicate clearly with clinical, technical, and non-technical stakeholders across geographies

• Proficiency in spreadsheets (Excel or Google Sheets); SQL or BI tools a plus

• Comfort operating in ambiguity and a fast-moving startup environment

• Experience with US insurance claims processing, payer contracting, or prior authorizations

• Background in healthtech, insurance tech, or a similarly regulated healthcare industry

• Experience building ops processes from scratch at an early-stage company

• Knowledge of denial management and appeals workflows