AI Summary

Software Support Engineer focused on deploying and maintaining Teleo’s autonomous heavy machinery, ensuring uptime, troubleshooting, and collaborating with engineering to improve fleet reliability.

About this role

Job Summary

As a Software Support Engineer at Teleo, you will be responsible for supporting the global expansion and maintenance of Teleo’s autonomous heavy machinery fleet. Your role will involve supporting both internal and external teams in deploying Teleo’s technology across a growing range of heavy machinery. You will work closely with various engineering teams to ensure the successful bringup and operation of autonomous heavy machinery. The ideal candidate will have proven experience and a clear passion for customer success, along with a strong focus on ensuring system uptime. You should have a mindset geared towards developing scalable solutions and processes.

Key Responsibilities

Remotely support for the introduction of new vehicles to Teleo’s expanding autonomous heavy machinery fleet

Work with teams both internal and external to Teleo to support customer deployments

Report issues seen in the field to Teleo’s engineering teams, and maintain logs of commonly seen issues

Collaborate with Engineering to address issues and continuously improve the overall stability/uptime of Teleo’s fleet

Conduct testing and debugging to ensure reliability and performance of deployed SW solutions

Minimum Qualifications

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

2-3+ years of professional experience working with Linux-based operating systems (such as Ubuntu)

Familiarity with command line tools for debugging (such as ping, top, etc)

Experience with ROS

Proficient in scripting languages, such as Python & Bash

Experience with project management tools, such as JIRA

Methodical documentation and report writing for both internal and external communication

Ability to work in a fast-paced and dynamic robotics environment

Detail-oriented with strong organizational skills

Preferred Qualification/Bonus Points

Professional experience in developing software in C++

Experience working with cloud platforms, such as AWS, Google Cloud Platform or Microsoft Azure

Experience with basic lab equipment, such as multimeters and oscilloscopes debugging electrical systems

Skills

BashC++Cloud Platforms (AWS | Google Cloud Platform | Microsoft Azure)DebuggingDeploymentJiraLinuxLog AnalysisMultimetersOscilloscopesPingPythonROSScriptingTelemetryTestingTopUbuntu

Robotics Engineer, Customer Support

About this role

Key Responsibilities

Minimum Qualifications

Preferred Qualification/Bonus Points

Skills

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