Robotics Field Engineer

Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.

Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery.

Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.

Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.

Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.

Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.

Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.

Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.

Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

A degree in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.

Strong proficiency in C++ and/or Python for debugging and scripting.

Proven experience working with ROS2 and robotics frameworks.

Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.

Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

Exceptional communication skills in English, with the ability to translate technical root causes into actionable feedback for non-technical stakeholders.

Willingness to travel 50%

Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.

Experience with Amazon operations or similar last-mile delivery ecosystems.

A proactive mindset geared toward "leveling up" team technical capabilities and operational efficiency.