About AB Dynamics
AB Dynamics is one of the world’s leading specialists in automotive test systems, supplying a range of advanced solutions including driving robots, ADAS soft crash targets and driving simulators to all major vehicle manufacturers and Tier 1 suppliers globally. The company's unique technology is used for many applications including the development of autonomous vehicles.

Roles Overview
The Sales Coordinator acts as the primary liaison between the customers and the broader business, handling customer quotes and orders, and maintaining global client communication. The ideal candidate will be innately driven, motivated and passionate about excellent customer service delivery, capable of delivering accurate timely work, and able to work autonomously and part of a team. The successful candidate will also hold shared responsibility for maintaining our upcoming web shop and phone application, and coordinate and administer orders transiting it.

Key Responsibilities

Handling enquiries, quotes and orders promptly within specified time frames
Establishing and maintaining strong relationships with key customers and prospects
Providing customers with timely updates on product information and any changes to their quotes and orders, ensuring they are not left waiting
Proactively following up on outstanding quotations regularly
Active maintenance and coordination of our eCommerce web shop once live
Participating in weekly planning meetings and sharing relevant information
Processing customer equipment returns as and when required
Assisting and collaborating with colleagues in the sales team and across the business
Assist with the maintenance of ERP data activities, such as pricing

Skills, Knowledge & Expertise

Essential

3+ years’ experience in a sales coordination role
Experience working with sales processes an ERP business system environment
Capable of managing multiple tasks simultaneously under pressure
Highly customer focused with excellent verbal and written communication skills
Ability to look for excellence in everything you and have a built-in drive to want to deliver for our customers
Solid understanding of incoterms, payment terms, invoicing and general business commercial arrangements

Desirable

Have the confidence to negotiate on pricing, terms and conditions
Used and operated a digital eCommerce sales platform, preferably swiftcloud
Previous experience working with IFS ERP business system
Previous experience working in an engineering organisation
Ability to interpret and comprehend technical drawings
Competent in using common IT software, such as MS Excel, Word, etc
Fluency in additional languages

Person Specification

Reliable and self-motivated team player with the ability to prioritise work
Maintains a positive attitude and excels in team collaboration
Flexible approach to work with a proactive problem-solving mindset
Committed to do what it takes, and takes pride in their work

Benefits

We are part of the AB Dynamics Group, an innovative, dynamic listed business with a friendly and supportive working environment. In addition to competitive salaries, our attractive benefits package includes:

Discretionary bonus scheme
25 days annual leave, plus bank holidays, which increases every 2 complete years up to a max of 32 days
Up to 10% matched pension contributions, with option to salary exchange
Private Medical Insurance – Family cover (Company funded benefit in kind)
Life Assurance 6x salary
Option to join Critical Illness Insurance, Dental Insurance and Health screening
Income protection (Company funded)
Enhanced parental leave
EAP including mental, physical and financial wellbeing support
Enhanced sick pay after 1 years’ service
Volunteering days – up to 2 per year

At AB Dynamics Group we set ourselves ambitious objectives and strive to work according to our values of customers, people, diversity, innovation, excellence and responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We use AI to help us assess applications fairly and objectively.

Sales Coordinator

About this role

Key Responsibilities

Skills, Knowledge & Expertise

Benefits

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