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Magnet Forensics

Posted 4 days ago

Open

Sales Operations Analyst

Waterloo / OntarioHybridFull-time

AI Summary

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices.

About this role

Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We’re looking for a highly analytical and execution-focused Sales Operations Analyst to help scale and optimize our revenue organization. In this role, you’ll partner closely with Sales, Finance, and RevOps leadership to streamline processes, enhance reporting, and drive operational efficiency across the sales funnel.

This role is well suited to someone who thrives in a fast-paced environment, enjoys solving complex business problems with data, and can translate insights into actionable recommendations. Strong analytical skills, business acumen, and a passion for operational excellence will be key to success.

What You'll Do

  • Identify bottlenecks and inefficiencies in the sales process and recommend scalable improvements
  • Design and document sales workflows, SOPs, and operational best practices
  • Maintain data integrity and governance within CRM and sales systems
  • Manage the functionality of existing sales tools, and the evaluation and implementation of new tools to improve effectiveness of the sales organization
  • Work with Procurement and other stakeholders to manage the contract renewals of tools in our tech stack
  • Manage the monthly commission statement review process and ad-hoc commission and sales incentive activities
  • Complete the monthly commission audit
  • Work cross-functionally with various stakeholders to expedite deal closure
  • Collaborate with Sales Coordinators in supporting testing activities for changes released into production environments
  • Liaise with Business Systems in logging change requests, backlog prioritization, systems integrations and automation initiatives
  • Collaborate with Order Operations to improve efficiencies in the opportunity closed-won process
  • Work closely with the Global Revenue Enablement team to develop and deliver training on processes and policies, as well as ongoing enablement to the Sales team
  • Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams
  • What We're Looking For

  • Proven history in managing and improving sales processes
  • Excellent communication skills, and the ability to work with and support a diverse team
  • Ability to independently manage deadlines and handle multiple competing priorities
  • Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
  • Experience with Salesforce.com, Agentic tools and other sales tool platforms
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