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Ampd Energy

Posted 20 days ago

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Sales Operations Specialist

Hong KongHybridFull-time

AI Summary

The Sales Operations Specialist owns the end-to-end order lifecycle, managing sales admin and operational tasks for the Asia Pacific sales team to ensure accurate order execution, on-time delivery, and cross-functional coordination.

About this role

About Ampd Energy

Ampd Energy is transforming how cities build - cleaner, smarter, and more sustainably. We are trailblazers in making the construction industry emission-free. Our products are advanced, compact, and connected battery energy storage system (BESS) designed to replace the dirty, noisy, and hazardous diesel generators that power construction sites around the world. By combining connected hardware with advanced software and AI, we reduce emissions, noise, and operational complexity.

We envision an emission-free future across all industries. Our mission is to develop robust, versatile, and easy-to-use products that deliver clean energy - empowering businesses and people to achieve more. We're seeking individuals who bring entrepreneurial drive, adaptability, and enthusiasm, and who thrive in an environment of continuous learning and evolution.

Role Overview:

The Sales Operations Specialist owns the end-to-end order lifecycle, supporting our Asia Pacific Sales team with the day to day sales admin and operational task. This role serves as the operational backbone of the sales process, ensuring accurate order execution, on-time delivery, and smooth coordination across Sales, Supply Chain, Logistics, and Finance. You will play a critical role in delivering a reliable customer experience while maintaining internal efficiency and control.

What you'll do:

  • Manage the full order-to-cash (O2C) process, from order entry to delivery, invoicing, and payment collection.

  • Ensure accurate and timely order entry and maintenance in CRM.

  • Coordinate closely with supply chain and logistics teams to record shipment bookings, and delivery schedules (including international freight and documentation).

  • Generate and manage purchase orders, invoices, and shipping documentation (e.g., commercial invoices, packing lists.

  • Generate regular sales reports, including performance metrics, forecast accuracy, and goal tracking for management.

  • Act as the primary liaison between Sales, Finance, Supply Chain, and Service teams to resolve order, delivery, and payment issues.

  • Maintain CRM data quality, including pipeline updates, order status, and customer records.

  • Support sales forecasting by providing accurate pipeline and order status data.

    • Skills Required:

    1. 2+ years of experience in Sales Operations, Order Management, or Supply Chain coordination.

    2. Hands-on experience with order-to-cash (O2C) or order-to-invoice processes.

    3. Familiarity with international shipping (customs, Incoterms, export documentation) is strongly preferred.

    4. Experience with ERP/CRM systems (e.g., NetSuite, SAP, HubSpot, Salesforce).

    5. Proficiency in English and Cantonese; Mandarin is a plus.

    6. Excellent cross-functional communication skills; able to coordinate across sales, finance, and operations teams.

    7. Strong organizational skills with high attention to detail and ability to manage multiple orders simultaneously.

    Skills

    CRMERPExport DocumentationHubspotIncotermsInternational ShippingNetSuiteO2CSalesforceSAP

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