Sales Support Executive (Confidential Projects)

The Sales Support Executive is the first point of contact for potential customers engaging with the company via ** WhatsApp and Facebook Messenger . This role is focused on responding promptly and professionally to inquiries , nurturing leads , and converting online conversations into showroom appointments **. The ideal candidate is highly organized, customer-focused, and driven to achieve measurable conversion KPIs.

Responsibilities

Customer Engagement & Support:

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
• Address basic queries regarding products, pricing, availability, and services.
• Provide personalized guidance to potential customers to enhance engagement.

Lead Conversion:

• Convert online inquiries into confirmed **showroom appointments **.
• Maintain a clear follow-up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover of appointments.

CRM & Reporting:

• Log all customer interactions accurately in the CRM or lead management system.
• Track conversion metrics and report on performance regularly.
• Identify trends in inquiries to provide insights for marketing and sales strategies.

Collaboration & Process Improvement:

• Work closely with sales, marketing, and operations to streamline lead management.
• Provide feedback on common customer concerns or recurring questions.
• Suggest improvements to chat processes, templates, or automation tools.

Requirements

• At least 1 year experience in customer support, sales support, or chat-based engagement preferred.
• Strong written communication skills; ability to engage naturally and professionally online.
• Familiarity with **WhatsApp, Facebook Messenger, and CRM systems **.
• Highly organized, self-motivated, and able to manage multiple conversations simultaneously.
• Basic understanding of sales processes and lead nurturing strategies.