Senior Application Support Analyst AVP / VP

Title: Senior Application Support Analyst AVP / VP - Fuku

URL Source: https://apply.workable.com/j/9E7DCA5FAC

Markdown Content: Senior Application Support Analyst (AVP / VP)

Responsibilities:

• Lead the provision of application support for several mission-critical banking applications.

• Monitor applications and provide both Level 2 and Level 3 support.

• Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly.

• Manage incidents and issues related to assigned applications.

• Lead the team in conducting root cause analysis for recurring or high-impact problems.

• Automate processes to improve efficiency and reduce manual intervention.

• Ensure timely resolution of high-severity incidents, minimizing business impact.

• Prepare and deliver management reports on application performance, incidents, and resolutions.

Requirements:

• Minimum 10 years of experience, with at least 6 years in managing application support.

• Experience in the banking industry is essential.

• Proven track record in supporting complex applications.

• Strong technical background with the ability to perform hands-on troubleshooting.

• Proficient in Windows operating systems and database management.

• Experience with scripting, including VBScript.

• Skilled in troubleshooting Windows system issues.

• Solid experience in incident and problem management.

• Strong analytical and problem-solving skills.

• Excellent communication skills.

Interested candidates, please email your latest resume to subagio@tangspac.com

EA License: R1108479 | EA Registration: 25C2690