Senior Associate, Service Operations

Role Summary

This role is responsible for supporting service operations through data analysis, compliance monitoring, procurement coordination, and administrative management. The position ensures data accuracy, operational efficiency, and effective cross-functional and supplier collaboration.

Key Responsibilities

• Perform regular data analysis and monitoring, including NC, IQ, and PSAT data, to ensure operational accuracy and identify improvement opportunities
• Review and validate timesheet and overtime data, ensuring compliance with internal policies and EICC requirements
• Conduct periodic data re-checks to maintain data integrity and consistency
• Support procurement processes, including PR/PA creation and tracking
• Coordinate with suppliers to obtain quotations and necessary information
• Ensure timely execution of purchasing-related activities
• Manage internal systems and access, including Supply 360, badge, and mVPN accounts
• Support user access control and account administration
• Provide workplace and administrative support, including locker management, uniform coordination, and general office arrangements
• Assist in PPE management, including tracking and distribution
• Support recycling initiatives such as soft packing material management
• Contribute to workplace health reporting and communication activities

Qualifications

• Strong proficiency in data analysis tools (Excel or equivalent)
• High attention to detail with strong data accuracy awareness
• Basic understanding of compliance and operational processes
• Strong organizational and multi-tasking abilities
• Good communication skills and ability to coordinate with internal teams and external suppliers

Preferred Qualifications

• Experience in service operations, procurement, or administrative coordination
• Familiarity with EICC or labor compliance requirements
• Experience supporting semiconductor or high-tech industry operations is a plus