Senior Client Partner
TokyoHybridFull-time
AI Summary
A Client Partner serves as a strategic link between EIS and our customers, to strengthen and expand the relationships between the company and its clients, ensuring clients derive maximum value from the company's Products (Offerings and Services), and results in enhanced customer satisfaction, retention, and growth.
About this role
A Client Partner serves as a strategic link between EIS and our customers, to strengthen and expand the relationships between the company and its clients, ensuring clients derive maximum value from the company's Products (Offerings and Services), and results in enhanced customer satisfaction, retention, and growth. The Client Partner is accountable for KPIs based on:
- Account planning, execution, profitable growth
- Orders, Revenue & Gross Margin (P&L / contract performance)
- Annual Recurring Revenue (ARR)
- Customer Satisfaction and commitment to further investment in additional products and services.
The Client Partner is assigned to new sales pursuits, to a portfolio of active customers and is responsible for driving successful business growth within their portfolio.
Key Responsibilities
- Build and maintain strong, executive-level, long-lasting client relationships.
- Understand the client’s business objectives and challenges.
- Service as the primary point of contact for the client’s Executives, acting as a liaison between the customer and the EIS’s internal management.
- Maintaining strong relationships with the client’s System Integration and Advisory partners.
- Accountability for the revenue and financial performance forecast for the expanding portfolio.
- Advise clients on mechanisms to optimize EIS Products and Services.
- Identify and pursue opportunities to upsell and cross-sell within an existing portfolio of accounts.
- Collaborate across EIS to identify and target business opportunities within the client’s organization.
- Owning the price/offer, contract definition and negotiations, for the packaging of EIS Products and Solutions. Communicate the engagement approach to the customer.
- Ensure that all active engagements have executed contractual agreements.
Skills, Knowledge & Expertise
- 10+ years of experience in account management, customer success, or a similar client-facing role, preferably in the SaaS / Insurance industry.
- P&L ownership and optimisation
- Strong communication and interpersonal skills with an aptitude for building strong client relationships.
- Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail.
- Problem-solving skills, based on complex business processes, applying a consultative approach to understanding client needs and delivering solutions.
- Maintain focus and customer engagement regarding industry and market trends.
- Understanding of SaaS metrics and KPIs related to customer success and churn.
- Familiarity with the delivery (implementation / run) of SaaS platforms and tools, including CRM and customer success software.
- Ability to influence, in a multicultural environment, multi-party program performance and strategic planning, while applying a company orientation and providing thought leadership.
