Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director of Platform Technology is responsible for the technology platforms that enable Coates solutions to be deployed and managed at scale across physical locations. This role owns the intersection of the Coates proprietary operating system, media player hardware, and application stack — ensuring the platform is architecturally fit for purpose to enable a diverse estate of customer sites. Reporting to the CTO, the role operates with cross-functional influence across product, engineering, commercial, and customer-facing teams, and is accountable for both the evolution of the platform and the lifecycle management of what is already in the field.

Key responsibilities for the role

HW Platform architecture & ownership

Serve as technical owner of the Coates operating system and HW platform stack, defining the architecture that governs how the application, OS, and physical player hardware manifest in the physical locations.
Establish and enforce HW platform standards, configuration baselines, and governance frameworks that enable consistent, scalable deployments across the estate.
Maintain authoritative documentation of the HW platform architecture and lead its evolution in line with product and commercial direction.

Hardware platform strategy

Define and maintain a tiered model of physical player technology, mapping hardware performance tiers to application capability and commercial positioning.
Validate and formally approve new physical platform technologies before adoption into the Coates ecosystem.
Own the hardware lifecycle strategy — from procurement standards and refresh cycles through to retirement — standardising models across the estate to improve supportability and cost efficiency.

Deployment & upgrade engineering

Drive the evolution of Coates deployment and upgrade models to reduce time, cost, and operational complexity for both Coates and its customers.
Define and implement secure, scalable approaches to OS patching, application updates, and remote device management across the deployed estate.
Lead the architecture for new site deployments, platform rollouts, and technology pilots — including tooling, imaging standards, and provisioning processes.

Fleet operations & observability

Ensure the reliability and uptime of the Coates technology estate through robust monitoring, observability tooling, and incident management frameworks.
Act as the senior escalation point for complex platform incidents spanning hardware, OS, network, or application layers.
Drive continuous improvement by analysing incident patterns, eliminating systemic issues, and providing regular estate health reporting.

Commercial & strategic contribution

Partner with the CTO and commercial leadership to define technology tiers that reflect genuine performance differentiation and support compelling customer propositions.
Evaluate emerging technologies and vendor solutions with both a technical and commercial lens, contributing platform capability to the product roadmap.
Define strategies to enable Coates solutions across mixed and multi-architecture store environments, expanding the addressable customer base.

Qualifications and experience

7+ years’ experience in platform engineering, systems architecture, or technology infrastructure within a technology product or managed services environment.
Demonstrated ownership of a proprietary or embedded technology platform — including OS management, device configuration, and fleet-scale deployment.
Proven experience managing field-deployed hardware estates across distributed locations, ideally in a comparable industry.
Track record of translating platform architecture decisions into commercial outcomes, including contribution to product strategy, tiered service models, or cost reduction initiatives.
Experience building and leading technical teams, with the ability to operate credibly across engineering, product, and executive stakeholders

Senior Director, Platform Technology

About this role

Key responsibilities for the role

Qualifications and experience

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