Senior Driver Operations Manager

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role: As a Senior Driver Operations Manager, you will be in charge of growing and retaining our supply for our Philippines operations. Quick wits, problem solving and a team first mentality will be critical to your success.

This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.

What You'll Do:

Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.

Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Philippines.

Driver operations standards: Identify, build and enforce Standard Operating Procedures
and Policies to support the activity and solve or prevent issues.

Performance: Constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Team management: Hire, onboard and train a team of driver operations managers and associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Process improvement and standards: Identify, build and enforce standard operating procedures to manage the supply teams effectively

What We Seek:

Leadership skills to deal with a large and diverse Lalamove community.

Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.

Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.

Data-driven to identify leverages and make the best decisions for the business in every situation.

Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.

What You'll Need:

Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment

Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams

Knowledge and understanding of mobile and web technologies

Positive & open-minded, result-oriented with strong business acumen

Good command of both written and spoken English

Must be willing to work in the Paranaque Integrated Terminal Exchange (PITX)