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cargo-partner

Posted 7 months ago

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Senior Executive/Assistant Manager-Sea Cargo,North

Gurgaon, HaryanaOn-siteFull-time

AI Summary

Senior Sea Freight Executive/Assistant Manager handles end-to-end shipment operations, data entry, customer communication, invoicing, and coordination with internal teams to ensure compliant, timely freight forwarding.

About this role

Are you looking to build a long-term career with a key player in forwarding and logistics? Join our international team at cargo-partner and become a part of ongoing success story. To support our growth in India, we are hiring highly motivated and smart individuals who believe in delivering quality service to fulfill customer needs. If you are excited about meeting operational challenges, let’s talk!
Why join cargo-partner?
Dynamic leadership with energetic team
Competitive salary package
Attractive incentive rewards
Professional development
Exciting opportunities for career growth
Maximum health insurance coverage

Role and Responsibilities

  • End to shipment handling
  • Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
  • Acts as the company’s face towards our customers.
  • Communicates status of shipments and further steps.
  • Collects and shares relevant documents with internal/external stakeholders.
  • Keeps customers proactively informed whenever an unforeseen change occurs.
  • Consults and supports clients in their queries.
  • Collaborates with other internal departments in order to solve client’s
  • Handles customer claims according to corporate procedures.
  • Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
  • When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
  • Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
  • Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
  • Timely and accurate processing of shipments.
  • Handles shipments in compliance with corporate processes, SOPs and management instructions.
  • Is responsible for the accuracy and quality of data submitted to the system.
  • Issues, monitors and collects transport documents.
  • Receives and registers invoices from suppliers.
  • Collects all legally and internally required documents and maintains data in all relevant systems.
  • Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.
  • Conducts retention phone calls to existing clients on a regular basis.

    • Qualification

  • Graduate in any discipline
  • Commercial education or special education in freight forwarding

    • Experience:

  • Atleast 6-8 years of Sea Freight Experience

    • Skills

    CAPA And CIPCustomer Relationship ManagementCustoms Clearance CoordinationCW1Data Accuracy And Data EntryDispute ResolutionDocumentation ProcessingFreight ForwardingInvoice ProcessingInvoicingRetention CallsSea Freight OperationsShipments TrackingStakeholder CommunicationTransport Management System

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