About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
The Senior Facilities Coordinator supports the effective delivery of facilities management services across UK locations, ensuring a safe, compliant, and high-quality working environment. The role is operational and multi-disciplinary, supporting building operations, supplier and contractor management, health & safety compliance, space management, and workplace services.
The role is customer-facing and contributes to service excellence, business continuity, efficient space utilisation, and statutory compliance. The Senior Facilities Coordinator acts as a key operational point of contact for UK facilities-related matters and supports both day-to-day operations and continuous improvement initiatives. The successful candidate will take a proactive, hands-on approach to facilities operations while supporting global standards and local regulatory compliance.
What You Will Do
Support the day-to-day delivery of facilities services and building operations across UK sites
Coordinate planned and reactive maintenance activities, including oversight of PPM schedules
Arrange and supervise works with suppliers and contractors, ensuring minimal disruption to business operations
Support the management of hard and soft FM services including M&E, cleaning, maintenance, waste, security, mailroom services, aesthetics, and minor refurbishments
Organize and support on-site events and meetings ensuring excellent end user experience
Assist with office moves, churn activity, space planning, and utilisation reviews
Support delivery of facilities projects and site improvements
Oversea and manage post room and courier activities
Provide support during facilities-related emergencies and participate in out-of-hours response arrangements where required
Health, Safety & Compliance
Assist with ensuring compliance with UK Health & Safety legislation and internal policies
Support completion and review of risk assessments, RAMS, permit-to-work processes, and contractor inductions
Assist with fire safety management activities including drills, inspections, and equipment checks
Maintain accurate statutory, compliance, and audit records
Support incident reporting, investigations, and follow-up actions
Promote a positive health & safety culture across UK sites
Supplier & Contractor Management
Support the management and performance of outsourced service providers
Monitor service delivery against service levels and KPIs
Ensure contractor compliance with site and safety standards
Participate in service reviews and supplier transition activities
Financial & Commercial Support
Support value-for-money initiatives and cost-control measures
Assist with supplier onboarding and approvals
Raise and manage purchase orders and support cost tracking across the UK Facilities budget
Resolve invoice and cost queries related to facilities services
Contribute data to support budget planning and monitoring
What You Will Bring
First Aid (essential or willingness to obtain)
IOSH Managing Safely (desirable)
NEBOSH General Certificate (desirable)
IWFM Level 4 or equivalent experience (desirable)
Proactive and solutions-focused
Customer-centric with a strong service ethos
Highly organised with strong attention to detail
Professional, adaptable, and resilient
Committed to continuous improvement and development
