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Zoox

Posted 4 months ago

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Senior Fleet Support Engineering Lead

MiamiOn-siteFull-time

AI Summary

Senior Fleet Support Engineer leading regional escalation, diagnostics, and field support for Zoox’s autonomous fleet; directs the Regional FSE team, drives root-cause analysis, and develops scalable troubleshooting guides.

About this role

The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.

In this role, you will:

  • Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
  • Direct the daily workflow of the Regional FSE team, overseeing performance management, career development, resource allocation, and team building.
  • Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
  • Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
  • Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
  • Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
  • Support operational needs by traveling occasionally, with travel requirements of up to 25%

    • Qualifications:

  • Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering
  • At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors
  • Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot
  • Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level
  • Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts

    • Bonus Qualifications

  • Experience with electric vehicle technology.
  • Experience with remotely supporting vehicle troubleshooting.
  • Knowledge of vehicle systems and diagnostics tools.

    • Skills

    Automotive EngineeringChassis SystemsData Logs AnalysisDiagnostic ToolingECU DiagnosticsElectrical EngineeringElectrical SafetyElectrical SchematicsFleet Data AnalyticsFunctional TestingHardware/software IntegrationHigh/Low Voltage SystemsHVAC/thermal Management (if Applicable)Networking SystemsPowertrain SystemsRemote TroubleshootingRoot-cause AnalysisSensing SystemsSOP DevelopmentSystem Bring-upTest AutomationUDS (Unified Diagnostic Services)Vehicle Communication ProtocolsVehicle DiagnosticsVehicle Fault Isolation

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