Senior Support Engineer

Fantastic opportunity in one of New Zealand's top providers to the education, government and commercial sectors for someone passionate about solving problems to deliver excellent customer service.

We like our engineers to be right in the thick of things, comfortable interacting with our customers and your co-workers and providing speedy resolution to technical issues. This role is part of a passionate local team and connected to a national group of technical specialists.

Why You’ll Love Working With Us

• Great Team Benefits:
  Benefits package including Southern Cross health insurance, phone plan, a paid volunteer day each year, dedicated training opportunities, and career development pathways.

• Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers.

• Diverse Customer Base: You'll work with our diverse, and growing customer base as we continue to win new business and expand, allowing you to showcase your technical expertise and top-tier customer service skills

You will be comfortable in the following areas:

• Providing solutions to customers based on their needs
• Solving technical problems efficiently and effectively
• Leading on core network and or server upgrade projects
• Communicating with clients of all kinds and people at all organisational levels
• Discussing solutions, strategy, methodology and security
• Keeping accurate records for time and billing
• Ensuring accurate solution documentation
• Providing technical coaching to junior team members and mentoring their development
• Continually growing your technical knowledge through industry-recognised certifications

Essential job requirements

• Minimum 3 years of experience in a similar senior engineering role
• Ability to solve challenging technical problems
• Uncompromising desire to assist customers
• Strong verbal and written communication skills
• Proven initiative, and the ability to work without supervision
• A current, Full New Zealand Driver’s License

Highly desirable job requirements

Experience in some of the following areas is preferred, although we understand you may not have them all:

• Expert knowledge in switching and routing, wireless networks and firewalls
• Knowledge of infrastructure solutions
• Knowledge of cloud services (Google Workspace, Microsoft 365), hybrid environments and cloud migration concepts
• Knowledge in Highly Virtual Environments (Hyper-V, Vmware)
• Industry recognised IT qualifications: A+ N+ CCNA MCSA MSCE
• Aruba Switching or Wireless certifications or similar
• Microsoft industry certifications (Azure, O365, Server)

What we’re looking for

Ideally, we're looking for someone who has the following attributes:

• A positive and confident attitude and outlook in both life and work
• A proven self-starter with effective job- and self-management skills
• A high level of motivation and with enthusiasm and energy
• A resilient approach that can handle working under pressure and multi-tasking on complex work
• A pleasant and friendly manner, strong interpersonal skills and a professional appearance
• A desire to collaborate across the business to optimise value for our company and our customers

About us

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 200 team members including ICT specialists, engineers and professional learning advisors.
Working at Cyclone includes the opportunity to thrive in:

• Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HP, Aruba, Google, Apple and Dell.

• Being part of a collaborative team, with tight customer and supplier relationships.

• A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.

To apply

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role. Please note, we're reviewing applications daily and may close the applications early if we have sufficient appointable candidates.