Senior System Analyst
CyprusHybridFull-time
AI Summary
InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements Key Responsibilities Analyse and improve support processes (driver verification, 1st line, incident management)Collect and document requirements, translate them into system specs and user storiesDesign and optimize automation flows, SLAs, and escala
About this role
InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements
Key Responsibilities
- Analyse and improve support processes (driver verification, 1st line, incident management)
- Collect and document requirements, translate them into system specs and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Work with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Skills, Knowledge & Expertise
- 3 years as Business/System Analyst or similar
- Experience with support or incident management systems
- Strong process mapping, requirement analysis, and documentation skills
- Good technical understanding of integrations (APIs, workflows)
- Strong communication and stakeholder management
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.