Service Assistant

Position: Service Assistant

Program: Solid Start 360 (Settlement)

Schedule: Primarily office based (with possibility for one remote day per week) at 35 hours per week, starting ASAP

Location: Tri-Cities

Posting Date: June 15, 2026

Closing Date: June 22, 2026

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary

Perform reception and administrative support functions for Settlement or Case Management Programs including but not limited to screening, registering, and making appointments for clients, assisting with program marketing, payment requisitions, inventory management of hard assets, data base maintenance, and event/workshop preparation.

How You Will Make a Difference

• Perform reception and clerical duties related to the Settlement and Case Management Programs. Ensure administrative tasks of the program are met and provide reception coverage as and when needed at other locations.
• As the first point of contact, pre-screen clients coming from various channels (program email, walk-ins, MS forms or referrals through database); check eligibility and refer to appropriate staff.
• Provide information to clients and internal contacts regarding available services. If clients are requesting services which are not provided at ISSofBC, refers individuals to appropriate external agencies and maintains up-to-date knowledge on programs and community services.
• Prepare monthly events’ calendar, publish on ISSofBC website, on e-newsletter shared with clients, and promote with partners like NEWtoBC, libraries etc.
• Prepare purchase orders and payment requisitions for Manager’s approval, ensuring that all supporting documentation is provided. Submit to Finance in a timely manner and according to established procedures.
• Handle purchase, distribution and tracking the transit tickets offered by Settlement or Case Management Program staff to clients. Arrange interpretation sessions and childminding sessions with contracted registered businesses, as and when required by the team.
• Respond to reports of technical problems related to office equipment. If unable to resolve the issue refers matter to Manager or appropriate department.
• Coordinate meetings including notification/confirmation, facility booking, audio-visual equipment and catering. Provide administrative support to program events and workshops.
• Perform other related duties as required.

What You Bring

• Grade 12 education. Certification or diploma in office administration from a training institution recognized by the employer supplemented by one (1) year experience in general office clerical work OR an equivalent combination of education, training and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Demonstrated ability to communication effectively in both written and oral English.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Any second language is an asset.
• Possession of and the ability to maintain a clear provincial Criminal Record Check.

Position Competencies

• Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
• Ethics and Integrity: Consistently makes decisions with integrity and builds trust through transparency, fairness and accountability.
• Collaboration and Teamwork: Build positive relationships through open communication and mutual trust to create an inclusive and collaborative environment and work effectively with others.
• Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
• Functional Knowledge: Demonstrate deep expertise to solve complex problems and drive initiatives effectively.

Core Organization Competencies

• Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
• Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
• Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources

ISSofBC Value Proposition

• Hiring Salary: $24.08-30.76 per hour.
  • Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
• 105 hours of vacation and 35 hours of personal leave.
• Extended health and dental benefits.
• Employee and Family Assistance Program (EFAP).
• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
• Inclusive culture and supportive workplace with opportunity for innovation and development.
• Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!