Service Coordinator

Service Coordinator

12-month fixed term | Busy, fast-paced coordination role | Central to daily operations

Some coordination roles are reactive.

This one is the engine room of a busy trades business.

We’re partnering with a well-established company specialising in plumbing, roofing, gas fitting, and drainage. With strong demand and ongoing growth, they’re investing in better systems, smarter scheduling, and improved ways of supporting their field teams.

You’ll be the central point coordinating service jobs from booking through to completion, making sure technicians are supported and customers stay informed.

What you’ll be doing

• Coordinating daily service and maintenance schedules for field technicians

• Managing jobs from booking through to completion in Simpro

• Liaising with customers and providing job updates

• Supporting technicians with scheduling changes and job details

• Assisting with quotes, administration, and reporting

• Supporting process improvements and system development initiatives

What we’re looking for

• Experience in service coordination, scheduling, administration, or customer service

• Background in trades, construction, maintenance, or service industries (highly regarded)

• Confident working in fast-paced, high-volume environments

• Strong organisation and ability to prioritise changing workloads

• Simpro experience highly regarded

• Strong communication skills and a calm, solutions-focused approach

• Comfortable learning new systems and improving processes

Why this role

• Join a respected and growing trades business with strong demand

• Be at the centre of daily operations — your work keeps everything moving

• Supportive, down-to-earth team culture

• Exposure to modern systems and continuous improvement (including AI-enabled tools)

• 12-month fixed-term opportunity covering parental leave

If this sounds like you and you enjoy bringing structure, keeping multiple jobs moving, and being the person, everyone relies on to get things done. We’d love to hear from you.