Service Delivery Manager- Evive

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager- Evive based in the United States.

This role is responsible for delivering an outstanding client experience through the successful management and optimization of a benefits engagement platform.
The position combines client relationship management, SaaS delivery, data analysis, and technical problem-solving to ensure personalized member experiences.
You will work closely with clients and internal teams to implement solutions, maintain platform configurations, and drive continuous improvements.
The role requires a strong understanding of benefits administration, eligibility data, and digital engagement strategies.
You will play a key role in improving how organizations connect employees with relevant benefits and health resources.
This is an opportunity to contribute to a collaborative, technology-driven environment focused on customer success and operational excellence.

• Lead client implementations by gathering requirements, managing data intake, configuring platform settings, and ensuring successful launches.
• Maintain and optimize client environments by updating configurations, eligibility rules, personalization logic, communication workflows, and engagement journeys.
• Act as the primary point of contact for clients, addressing platform questions, resolving incidents, and managing issues from identification through resolution.
• Analyze and troubleshoot data-related challenges involving eligibility files, member information, personalization outputs, and system integrations.
• Perform quality assurance testing for platform updates, data mappings, benefit configurations, triggers, and communication workflows.
• Collaborate with product, engineering, data operations, and support teams to ensure smooth deployments and continuously improve platform performance.
• Manage carrier feeds, inbound data workflows, demographic updates, and related processes to maintain accurate and reliable information.
• Deliver product demonstrations, training sessions, platform walkthroughs, and enablement resources for client administrators.
• Identify opportunities to improve operational efficiency, reduce manual processes, and enhance the overall client and member experience.
• Mentor junior team members, contribute to strategic client discussions, and support solution demonstrations when needed.

Requirements:

• Bachelor’s degree or equivalent professional experience.
• 5+ years of client-facing experience in benefits administration, digital health engagement, HR technology, or a related field.
• 2+ years of experience managing SaaS implementations, projects, or technology-driven client solutions.
• Strong technical aptitude with experience working with data-driven platforms, personalization engines, eligibility files, or rules-based systems.
• Advanced Microsoft Excel skills, including VLOOKUPs, PivotTables, and data validation.
• Strong analytical and problem-solving abilities with the capacity to investigate complex issues and identify effective solutions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Strong collaboration skills with a customer-focused mindset and commitment to operational excellence.
• Experience with personalization platforms, engagement technologies, health benefits, wellness solutions, or rules engines is preferred.
• Experience mentoring team members or supporting cross-functional initiatives is a plus.

Benefits:

• Competitive compensation package based on skills, experience, education, and location.
• Performance-based incentives and comprehensive rewards package.
• Flexible remote-first work environment with office-friendly options.
• Health, dental, and vision insurance plans.
• Employer-sponsored retirement savings programs.
• Professional development opportunities through training and career growth resources.
• Employee wellbeing initiatives supporting mental health, financial planning, and overall wellness.
• Collaborative and inclusive culture focused on innovation, creativity, and client impact.
• Opportunity to contribute to technology solutions that improve employee benefits experiences nationwide.