Service Desk Analyst

Position Details:

Job Title: Service Desk Analyst

Location: Columbus, OH 43215

Duration: 12+ months (Strong possibility for an extension)

Requirement:

·Understanding of Desktop Support and Services.

·Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.

·Uses creativity and innovation to automate and streamline processes and procedures.

·Understands customer support, likes to work with people and can ensure that the customer is satisfied.

·Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.

·Understands process to test, and put changes in production.

·Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT

·Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.

·Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.

·Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

·Special Note: The consultants will be working shift work and weekends. We are running a 24/7 operation. This consultant will work Tuesday – Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected.

Roles & Responsibilities:

·Strong communication/ leadership skills.

·Strong influence, collaboration and negotiation experience.

·Ability to collaborate with supporting resources across business and/or functional lines.

·Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

·Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.

·Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.

·Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

·Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Requires Skills:

·8 total years I.T experience.

·4 Years SCCM or SMS like experience

·4 Years PowerShell scripting experience in a production environment

·8 years customer service experience

·10 Years Troubleshooting experience

·4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.

·5 years’ experience with Active Directory including tools like ADUC.

·Contributes to continuous process improvements to increase the efficiency of section.

·Excellent communication skills both written and oral.

Desired Skills:

·Certifications A+ series

·Certifications in Microsoft

·PowerShell 3.0 scripting background.

·Certifications in Microsoft tools and technologies.

·ITIL Knowledge and ITSM Tools

Additional Information

All your information will be kept confidential according to EEO guidelines.